The concepts surrounding the drive to Six Sigma quality are essentially those of statistics and probability. In simple language, these concepts boil down to, “How confident can I be that what I planned to happen actually will happen?” Basically, the concept of Six Sigma deals with measuring and improving how close we come to delivering on what we planned to do.
Anything we do varies, even if only slightly, from the plan. Since no result can exactly match our intention, we usually think in terms…
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Posted on April 13, 2008 at 10:57am —
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